FAQ

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<p style="font-size: 1.1em; margin-bottom: 30px;">Find answers to our most commonly asked questions below. Can't find what you're looking for? <a href="/pages/contact-us">Contact us</a> and we'll be happy to help!</p>

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<h2 style="border-bottom: 2px solid #6366f1; padding-bottom: 10px; margin-top: 40px;">📦 Shipping</h2>

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<summary style="font-weight: bold; cursor: pointer;">How much does shipping cost?</summary>
<p style="margin-top: 10px;">Shipping is completely FREE on all orders, worldwide! No minimum purchase required.</p>
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<summary style="font-weight: bold; cursor: pointer;">How long does shipping take?</summary>
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<li><strong>United States:</strong> 7-14 business days</li>
<li><strong>Canada:</strong> 10-18 business days</li>
<li><strong>Europe:</strong> 12-20 business days</li>
<li><strong>Australia/NZ:</strong> 14-21 business days</li>
<li><strong>Rest of World:</strong> 15-25 business days</li>
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<p><em>Note: Delivery times may vary during peak seasons or due to customs processing.</em></p>
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<summary style="font-weight: bold; cursor: pointer;">Do you ship internationally?</summary>
<p style="margin-top: 10px;">Yes! We ship to over 100 countries worldwide, absolutely free.</p>
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<summary style="font-weight: bold; cursor: pointer;">How can I track my order?</summary>
<p style="margin-top: 10px;">Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account or contacting our support team.</p>
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<!-- ORDERS -->
<h2 style="border-bottom: 2px solid #6366f1; padding-bottom: 10px; margin-top: 40px;">🛒 Orders</h2>

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<summary style="font-weight: bold; cursor: pointer;">Can I modify or cancel my order?</summary>
<p style="margin-top: 10px;">We process orders quickly! If you need to make changes, please contact us within 12 hours of placing your order at support@nuloney.com.</p>
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<summary style="font-weight: bold; cursor: pointer;">I haven't received an order confirmation. What should I do?</summary>
<p style="margin-top: 10px;">First, check your spam/junk folder. If you still can't find it, email us at support@nuloney.com with your name and order details, and we'll sort it out.</p>
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<h2 style="border-bottom: 2px solid #6366f1; padding-bottom: 10px; margin-top: 40px;">↩️ Returns & Refunds</h2>

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<summary style="font-weight: bold; cursor: pointer;">What is your return policy?</summary>
<p style="margin-top: 10px;">We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us within 30 days of receiving your order for a full refund.</p>
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<summary style="font-weight: bold; cursor: pointer;">How do I return an item?</summary>
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<ol>
<li>Email us at support@nuloney.com with your order number and reason for return.</li>
<li>We'll respond within 24 hours with return instructions.</li>
<li>Ship the item back to us.</li>
<li>Once received, your refund will be processed within 5-7 business days.</li>
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<summary style="font-weight: bold; cursor: pointer;">When will I receive my refund?</summary>
<p style="margin-top: 10px;">Refunds are processed within 5-7 business days after we receive your returned item. It may take an additional 3-5 days for the refund to appear on your statement.</p>
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<summary style="font-weight: bold; cursor: pointer;">Do I have to pay for return shipping?</summary>
<p style="margin-top: 10px;">For defective or incorrect items, we cover return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.</p>
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<!-- PRODUCTS -->
<h2 style="border-bottom: 2px solid #6366f1; padding-bottom: 10px; margin-top: 40px;">📱 Products</h2>

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<summary style="font-weight: bold; cursor: pointer;">Are your products authentic and high quality?</summary>
<p style="margin-top: 10px;">Absolutely! Every product is carefully selected and quality-checked before being added to our store. We stand behind everything we sell.</p>
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<summary style="font-weight: bold; cursor: pointer;">A product I want is out of stock. Will it come back?</summary>
<p style="margin-top: 10px;">Most likely, yes! Sign up for restock notifications on the product page, or email us and we'll let you know when it's available.</p>
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<h2 style="border-bottom: 2px solid #6366f1; padding-bottom: 10px; margin-top: 40px;">💳 Payment</h2>

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<summary style="font-weight: bold; cursor: pointer;">What payment methods do you accept?</summary>
<p style="margin-top: 10px;">We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.</p>
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<summary style="font-weight: bold; cursor: pointer;">Is my payment information secure?</summary>
<p style="margin-top: 10px;">100%. We use industry-standard SSL encryption and never store your full credit card details.</p>
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<!-- STILL NEED HELP -->
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<h2 style="color: white; margin-bottom: 15px;">Still Have Questions?</h2>
<p style="margin-bottom: 20px;">Can't find what you're looking for? We're here to help!</p>
<p>
📧 <a href="mailto:support@nuloney.com" style="color: white;"><strong>support@nuloney.com</strong></a><br>
📱 DM us <strong>@nuloney</strong> on Instagram
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