Refund policy

SHIPPING POLICY

Processing Time:
Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays). You will receive a tracking number via email once your order ships.

Shipping Methods & Delivery Times:
- Standard Shipping: 7-15 business days
- Express Shipping: 3-7 business days (available at checkout)

Shipping Costs:
- FREE standard shipping on all orders
- Express shipping rates calculated at checkout based on destination

International Shipping:
We ship worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Order Tracking:
Once your order ships, you'll receive a tracking number to monitor your delivery status.

Shipping Address:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?
Contact us at support@nuloney.com for any shipping inquiries.

REFUND AND RETURN POLICY

30-Day Money-Back Guarantee:
We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund.

Return Eligibility:
- Items must be unused, in original condition, and in original packaging
- Items must be returned within 30 days of delivery
- Proof of purchase (order number) is required

Non-Returnable Items:
- Opened beauty products or skincare items (for hygiene reasons)
- Items marked as final sale or clearance

How to Initiate a Return:
1. Contact us at support@nuloney.com with your order number
2. We'll provide you with return instructions and address
3. Ship the item back using a trackable shipping method
4. Once we receive and inspect your return, we'll process your refund

Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or we made an error
- We recommend using a trackable shipping service

Refund Processing:
Refunds will be issued to your original payment method within 5-10 business days after we receive your return.

Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately at support@nuloney.com with photos. We'll arrange a free replacement or full refund.

Questions?
Contact us at support@nuloney.com and we'll be happy to help!